Big Saw Productions
We Believe in Our Products and Guarantee your Satisfaction.
|All our furniture has a 12 month warranty against defects in materials or workmanship.
Defects are defined as faults or deterioration which affects your ability to use the furniture.
Like all wood products, these natural materials will react over time with their surrounding environment. This will normally take the form of changes in color and small movements in the wood components as they absorb and release moisture. These movements may include the appearance of small surface cracks which are perfectly normal and do not affect the use of the product.
Very occasionally this movement will cause a component to become loose or unstable, particularly where they occur around the fixtures used in constructing the chairs. This is what we mean by a defect.
Any claim under this warranty will be limited to the repair or replacement of the affected piece of furniture. The choice of repair or replacement will be made by us in discussion with you and will be based on the nature of the defect and the age of the original piece
This warranty applies only to defects arising during normal use of the furniture and does not cover loss or damage due to misuse, theft or the action of an outside agent.